12 CRM Conferences to Learn From in 2018

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12 CRM Conferences to Learn From in 2018

The CRM world is rapidly growing, so it is challenging to keep up with all latest innovations in the industry. One of the great ways to catch up with the fresh updates and explore the fresh ideas is to attend the different CRM conferences. In addition to discovering the new information about the platforms, you get a chance to meet your peers and network with the like-minded people.


The CRM conferences provide you with a front row seat to learn about the latest CRM trends and how to benefit from them starting from the email marketing and sales to customer service, etc. Also, the Chief Marketers’ Annual Lead Generation survey states that B2B marketers find the attending conferences as the most popular lead generation channel.

crm conferences b2b

So take a look at this list of 12 major “must attend” CRM conferences based on overall quality, content, network opportunities, and potential key learnings. Besides, don’t forget to make sure to add at least one of them to your calendar.


1. Customer Insight and Analytics Exchange

Customer Insight CRM conference


When: 24-25 January 2018

Where: London, UK


The event is aimed to meet the senior executives who have the great knowledge in the development and implementation of the client insight and data strategies. The occasion follows the 9 months of the comprehensive and in-depth research. You will get an opportunity to receive an itinerary customized to your business requirements and take part in one-on-one meetings with Think Tanks and other software provides.


2. CEM in Telecoms Global Summit

CEM in Telecoms crm conference


When: 30 January – 2 February 2018

Where: London, UK


The global conference is dedicated to the Telecoms industry and provides you with a possibility to master the constantly evolving customer demands through CRM and CS strategies in the B2B sector. After the summit, you will understand how to optimize the touch points to evaluate the client information grow their balance sheets.


3. 3XE Digital Dublin

crm conference 3XE Digital Dublin


When: 8 February 2018

Where: Dublin, Ireland


The primary objective of the occasion is to find out the main future aspects of the digital marketing and how to use them in your digital campaigns. You will explore how to leverage and combine CRM, social media and sales strategies.


4. Digital Transformation forum 2018

Digital Transformation crm conference


When: 21-22 February 2018

Where: London, UK


The event is two packed days of round-tables, case studies, panel discussions, and networking. Also, you can discover how to navigate the today’s foremost transformations in the digital age. Besides, the conference lets you personalize and address the issues and challenges specific to your company with cross-industry showcases, and per session choices.


5. The Customer Experience Conference

The Customer Experience crm Conference


When: 27 February 2018

Where: London, UK


The one-day occasion includes more than 22 thought leaders discovering the insight-led, measurable client development strategies. You will be able to learn the vital insights on how to harness the power of turning the customers into supportive advocates through CRM, Loyalty, and Targeting in the B2B sector.


6. Extreme365

Extreme365 crm conference


When: 19-22 March 2018

Where: Dubrovnik, Croatia


At the two-day conference, you are going to meet the experienced technical pros focused on helping the organizations to get the most out of CRM. The occasion is divided into 2 days: the first for partners and the second one for the clients. Moreover, the useful insights at the event will be aimed towards the future trends of CRM systems


7. Customer Strategy & Planning 2018

Customer Strategy crm conference


When: 23-24 April 2018

Where: Harrogate, UK


With close to 650 participants projected to visit the conference, the event will move you past “looks good” to success. The top professions industry leaders speakers that will perform will share their best practices and experience, as well as provide you with real case studies.


8. Gartner Customer Strategies and Technologies Summit




When: 24-25 May 2018

Where: London, UK


This event is great for the IT and business executives and CRM professionals. Since the summit is focusing on the four tracks of business – industry, enterprise, career or client relationships, you can gain the knowledge on how to shape customer strategy to meet CRM objectives.

9. TechCrunch Disrupt NYC

TechCrunch Disrupt NYC crm conference


When: Dates TBA

Where: New York, USA


The occasion is considered the hottest tech conference of the year. The event features pitches from up-and-coming startups, rock star tech leaders, and a series of panels to get you inspired by the future of tech.


10. Dialog Konferansen

Dialog Konferansen crm conference


When: August 2018

Where: Strömstad, Sweden


It is one of the biggest digital marketing events in Scandinavia. You can learn the valuable information from the unique cases and stories client loyalty, digital, mobile & content marketing, brand building, CRM and social media. With more than 500 attendees, you will.


11. Swiss CRM Forum

Swiss CRM conference


When: 20 September 2018


Where: Zurich, Switzerland


The event will be spread across over 2 large conference rooms and hold over 550 participants. It is the primary Swiss community platform for CRM and customer experience development and improvement in 3 themed tracks.


12. The Shopper Brain Conference

The Shopper Brain crm Conference


When: 8-9 November 2018

Where: Amsterdam, Netherlands


The occasion joins together the worlds of retail offering the keynotes and case studies from the CRM and CX experts from over the world. The conference goes beyond the technology to the human experiences that increase the business revenue, and help you identify the essential consumer insights from neuroscience, applied in shopper marketing and branding.


Final Choice

If you want to take your skills to the next level and meet like-minded individuals from all over the world, then the above-mentioned CRM conferences are the ones to consider. So, make a little research and preparation to explore the quality of the event you wish to go in 2018 and select the one that can truly help your business prosper!

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