3 CRM Problems: Conquer Business Disruption [Infographic]
While CRM platforms have been helping businesses for a long time, the selection of the right solution is still a tricky task to accomplish. Choosing the wrong system or failures during the implementation may wind up worse off than you have started.
To help you increase the odds of success, let’s pinpoint the main issues with CRM and explain how to avoid these nasty mistakes. Infographic presented at Accent’s Blog with a brief insight into 3 CRM problems impacting businesses processes:
Apart from the mentioned above CRM problems, there are far more concerns and questions to solve. Obviously, the universal cure is a myth; however, there is no obstacle ever insurmountable and here are few problem-solution aspects.
Safety and data protection are leading in the list of primary concerns in any company. It’s quite easy for hackers to steal personal information and organizations run security controls to exclude even a possibility of database breaches.
Solution: To ensure your data privacy, select a CRM vendor that provides enhanced security, strict policies and regular audits. Combat the issue by putting this in the most efficient measures from the beginning.
Lack of Functionality
Among the standard CRM problems, the platforms often come short in the features the organization requires. The business owners put many costs and efforts into the new solution and hope to apply all capabilities they rarely need.
Solution: Choose the software with characteristics that directly apply to the company processes. Also, it is advised to document data fields and features your employees use and ensure the new CRM supports this functionality.
Changes in Management
Management transformations herald changes in your CRM system. For example the team members who were previously happily using the system, struggle to adapt to a new one.
Solution: Start user adoption from the C-level management and encourage them to teach their teams how to succeed with the new CRM. Once your leaders easily handle with the platform, they can answer any questions of the staff.
It is well-known that prevention is better than cure. Here are presented the key issues and solutions, so if you are looking for a way out - pay attentions to these pieces of advice.
P.S. In case you still have doubts above the CRM implementation, the free ebook on Proven Reasons for CRM Implementation will aid in making your final decision.