Customer Retention Strategy: Tactics to Improve Client Loyalty [Infographic]
Customers are a core part of any business, and their data will be this basis to help you increase the profits. It is well-known that gaining a new customer is easier than bringing back the lost one. However, you have already put the efforts to the develop the relationships with these clients. That’s why the customer retention plays a crucial role in the business strategy, and it is important to learn how to keep them coming back for more products or services.
According to Gartner, 80% of your future ROI will come from 20% of your clients. Implementing a customer retention initiative is an urgent need as the competition becomes more severe and consumers expect high-level service and pay less attention to loyalty. Check out an infographic from DMC Software to adapt to your customers needs and practice the basic customer service in the right way.
To wrap up all the information above, consider the other ways to surprise and delight your customers to make them remain loyal:
Show Your Gratitude
The people like to feel appreciated, especially when they spent money on your product or service. There are some ways to say thank you. For example: “Thanks so much for your business. Please, visit us again.” Furthermore, you can include a thank note with a coupon code for next purchase.
Get the Feedback
Asking the customers’ opinion about your product or service quality is one of the ways to get information and improve the weak points. It is also one of the best practices to send a satisfaction survey to collect the feedback and get some tips to advance your service and support quality.
Reach out your clients on a regular basis. You can use CRM systems that help you organize the particular offers customized to the customer's needs. Naturally, if you provide a client the essential service in time, you will increase the revenue and loyalty rates. Sending a birthday or anniversary wishes is a great way to let the customers know that you care.
With the rising customer acquisition costs, the organizations have to innovate and assume a proactive role in retaining their prospects. Extend your customer retention with these tactics and the company to stronger client relationships.