Pipedrive vs. Salesforce: Find Out the Difference

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Pipedrive vs. Salesforce: Find Out the Difference


Salesforce is one of the biggest names in the CRM market. You may have heard of Pipedrive and its easy-to-use platform. Which CRM do you want to select for your business?


Both platforms are fine-tuned and popular, but one doesn’t beat the other. Let’s take a look at which one best suits your unique business.


Brief Overview of Salesforce and Pipedrive CRM


Salesforce is the leader of the sales industry and the most sophisticated CRM software tool. You will find yourself flooded within the first few seconds of landing on its website, with a list of services including but not restricted to:

  • Sales
  • Service
  • Marketing
  • Commerce
  • Engagement
  • Analytics
  • Communities


Salesforce's lead management, marketing automation, and sales data management are the most major elements of its portfolio. Their software's purpose is to help improve the efficiency of your sales team and arrange your data.


Pipedrive is an extremely simple-to-use CRM solution and works best for small businesses. It’s great for marketing, as it offers accessible and user-friendly “SMART” marketing automation tools. For sales, however, Pipedrive is King. The solution was created by sales experts, for sales experts. 

Who is Salesforce for?


Salesforce is the best option for midsize, large, and enterprise-sized companies. Its ultra-strong features include lead, contact and sales management, contract and order management, and has a visual app builder. However, Salesforce is considered to have a steep user learning curve. The implementation of SFDC is recommended through independent or provider-led training.


Who is Pipedrive for?


Pipedrive is an excellent solution for small and midsize businesses. Typically, companies who want to use or are using Pipedrive simply need a fast and simple CRM alternative that they can get up and running immediately. Pipedrive is a wise option for businesses and sales teams needing a CRM tool with an intuitive interface and interactive dashboard features that allow users to view the sales pipeline at a glance.



Pricing of Salesforce and Pipedrive CRM


Salesforce offers the following editions:


  • Essentials: $25/month per user
  • Professional: $75/month per user
  • Enterprise: $150/month per user
  • Unlimited: $300/month per user


Pipedrive offers the following editions:


  • Essential - $12.50 per user, per month, billed annually: organize your tasks and sales funnels for the convenience of working with them
  • Advanced - $24.90 per user, per month, billed annually: track and automate your daily plans to save time and increase sales
  • Professional - $49.90 per user, per month, billed annually: all you need to work together, communicate and increase revenue



Main Features of Pipedrive


Pipedrive is a sales-based CRM that focuses on producing efficient sales productivity with less admin time required. You can see all the deals on the pipeline with the Deals tab.


Simple deal management allows you to save time and open a popup dialog box to arrange the details. Pipedrive offers an advanced task scheduler for users to synchronize addresses, avoid duplicate entries, and save precious time. The Statistics tab lets you track customer performance, the value of each separate deal, and the history of each lead activity.


Pipedrive Feature List


  • Goal setting & reporting
  • Powerful API
  • Mobile apps
  • Full customization
  • Roles & organizational hierarchy
  • 24/7 support
  • Timeline view
  • Sales reporting
  • Email tracking
  • Multi-language and multi-currency
  • Simple data import & export


Main Features of Salesforce


Salesforce’s management feature helps you track leads in your sales pipeline as they pass through the funnel, and then creates new strategies using analytics.


The app also helps you manage activities and execute the schedule for the sales team. You can track existing consumers with account management, and share important information with the team.


Contract management maintains all contracts and other relevant documents in one location and all details about the company are collected by project management. 


Salesforce Feature List:


  • Lead scoring
  • Lead segmentation
  • Web activity tracking
  • SMS marketing
  • Personalize web content
  • Predictive analytics
  • Event management
  • Create invoices and quotes
  • Split testing
  • Sales reports
  • Mobile App
  • Social CRM

Integration Capabilities between Salesforce and Pipedrive


Salesforce works with some of the best third-party apps, whether you're talking about G Suite, MailChimp, or Quickbooks. These integrations operate with the platform seamlessly to permit a smooth transition for your team. Salesforce has an entire system called App Exchange that’s dedicated to thousands of products and integrations.


Pipedrive is partnered with a number of successful third-party platforms like Slack, Outlook, and Outfunnel. Many programs function right inside Pipedrive’s system, so you don't even need to change windows to use them. 


Pipedrive also offers an API that allows businesses to build their own apps unless the marketplace provides everything they need.


Salesforce vs. Pipedrive Support


Salesforce only offers one-on-one customer support for potential subscribers. Although more expensive, it's worth paying for the full-serviced version of Salesforce. SFDC has a large range of self-help to support you, and at Salesforce University, you can even learn how to use the system on a deeper level. 


With the Salesforce licenses at the lower level, you get access to the Enterprise license level. There’s also Salesforce Knowledge Base, how-to guides, forums, training courses, and certifications.


Pipedrive offers support 24/7. If you have the software loaded, you can contact support by clicking the question mark in the top right corner on the dashboard.


First, you will be prompted to search for an article that will answer your question, but you can instead quickly navigate to the chatbox to speak with support staff from Pipedrive. 

You can also email support@pipedrive.com. 



To Sum Up


Take into consideration all the above-mentioned features between Salesforce and Pipedrive. Come up with the right decision in order to skyrocket business productivity and make it grow. 


You may transfer a sample of your data to any CRM with Trujay’s Sample Migration. You can also estimate the price of your migration on our site beforehand. If you’d like to get additional information, contact our support team

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