SugarCRM Horizons or How to Strike the Right Business Path
With the swift-flowing course of business relationship development, the company-customer connection becomes multifaceted literary procedure. Starting from the targeted audience investigation and ending up with the positive customer experience building, business management processes are almost impossible without a flexible and cross-functional CRM software. Nowadays, one of the most widespread customer relationship management systems is SugarCRM.
Distinguishing both customers and company member as the major focuses of effective and productive elements of business management, SugarCRM has become the revolutionary instrument for customer-facing organizations. It determines its philosophy exclusively with individuals in mind. That’s why the cycle-like business process makes you achieve the company goals in a cohesive and fully productive way. So, what are the essential features that actually create this art of proper business management?
Variety of Chances: SugaCRM Editions
Before scrutinizing the distinctive options of SugarCRM, you should know the diversities of this CRM editions. Generally, all the hosting options are for the competitive price, and you will definitely have a good thing going. There are 4 SugaCRM editions:
- Community Edition provides you with the basic marketing and sales options. Also, it includes the straightforward dashboards package reporting. However, it compromises on robust access to the data, mobile apps, integrations with other third-party devices and limits more diligent security permissions. Usually, the major goal of Community Edition is for developers to understand how SugarCRM works. Moreover, marketing, sales, and support managers might easily evaluate all the benefits of using this CRM platform.
- Professional Edition, in contrast to Community Edition, possesses deeper CRM features. You may choose how to use this instrument - like a cloud service or on-premise deployment.
- Enterprise Edition provides you with the all-inclusive utility for enterprise management comprising the sales force automation, customer service, and support, marketing automation. Apart from these, SugarCRM Enterprise Edition offers you activity streams and customer self-service portal. It looks like a specific dashboard for your customer who can edit some personal data, technically, manage their own business relationship. Optionally, you may use private cloud option for your business management.
- Ultimate Edition, additionally to Enterprise benefits, you’ll get 24/7 support, technical account manager and extra storage for your data.
In general, SugarCRM is available both on-site and on-premise deployment.
SugarCRM Marketing Projection
In sober fact, SugarCRM might be compared to the full-cycle engine of customer relationship creation. Starting from the marketing campaigns out to the frank customer self-service, this CRM platform allows you to get all the benefits of smooth-running cooperation of company departments. Coming closer to the essence, SugarCRM affords to create separate workflows that actually automate both marketing and sales processes. With the every update, both departments will be notified of further actions.
Apart from this, SugarCRM allows to create following marketing campaigns:
- Email campaign
- Non-email based campaign
Using SugarCRM for your marketing management, you’ll be able to analyze the efficiency and conversion of the campaigns, distinguish company ROI.
Sales Breakout with SugarCRM
Considering sales management perspectives of SugarCRM, you’ll be able to organize all the corresponding processes in the single distance. It’s easy to manage sales activities both offline and online in short form with a straightforward navigation. Every end-user can customize the system to their demands, create separate dash lets and manage filters. All the created accounts and leads are easily shared among marketing and support departments.
Also, there’s available sales forecasting that allows predicting the future sales. This delicate process, which is a least favorite operation, becomes even more precise and straightforward procedure with SugarCRM system.
Exceptional Customer Support Opportunities
Additionally, SugarCRM provides support managers with the diligent and detailed customer history that makes all the processes operative and precise. All the required information is close at hand and proper time. Moreover, you’ll be able to monitor the social media channels that will help you to support your customers in fine fashion.
Distinguishing priorities to every customer will make you work proactively. You might share docs, videos, cooperate with the various company departments quickly.
Eventually, it’s worth noticing that SugarCRM becomes the true mediator of mending company-customer relationship. Being a source of robust, intuitive features, SugarCRM occurs like an effective instrument both for company members as well as for customers.
How to Migrate to SugarCRM
In a case, you are just searching for an easy way how to migrate your CRM data to SugarCRM, Data2CRM migration service might become the optimal solution you are looking for. It allows migrating your leads, opportunities, contacts, accounts, tasks from your old CRM system to SugarCRM automatedly absolutely for free.
So, start your free Demo Migration to SugarCRM and get on the path of constantly positive and effective customer relationship management.