Salesforce vs Microsoft Dynamics Comparison (2018)

Picking out the desired CRM for your organisation can be a difficult process because of the vast scale of functionality, integration, configuration options, as well as price details. Check out the following Salesforce vs Microsoft Dynamics comparison to select your dream solution.

Investigate the platform’s functionality and discover which CRM suits your business needs.

General info


The system satisfies the companies of all sizes placing the focus on the enterprises. Salesforce CRM puts everything you need at your fingertips — from anywhere with robust features and effective add-ons.

Microsoft Dynamics

Microsoft Dynamics CRM targets the organizations of all sizes placing the focus on the enterprises. The platform provides the clean interface and closely integrates with other Microsoft Office applications that also encourage user adoption.

Salesforce vs Microsoft Dynamics

Brief Overview

Find out the primary facts of CRMs and explore the useful insights about the solutions.

By industry

By company size

By country

Try Out Salesforce and Microsoft Dynamics for FREE

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Data Security and Privacy
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Free Sample CRM Import
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Salesforce vs Microsoft Dynamics

Pricing Comparison

Since investigating and analyzing the CRM capabilities is an essential part in the process of selecting the desired platform, consider Salesforce vs Microsoft Dynamics comparison of features.

  • SalesforceIQ CRM Starter – $25/user/month/billed annually.
  • Lightning Professional – $75/user/month/billed annually.
  • Lightning Enterprise – $150user/month/billed annually.
  • Lightning Unlimited – $300/user/month/billed annually.
  • Microsoft Dynamics CRM offers 3 paid editions:
  • Professional – $50/user/month (for existing Office 365 Plan E3 or higher customers)
  • Professional – $65/user/month
  • Sales Productivity – $85/user/month
Salesforce vs Microsoft Dynamics

Features Overview

The CRM pricing can vary a lot depending on the number of users, as well as features, tools and integration possibilities in the platform. The cost models can range from the free plans to the different paid versions.

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow
  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals
  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
  • Sales literature management
  • Sales pipeline and competitor analysiss
  • Quick access to products, pricing, and quotes
  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-base management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics
Salesforce vs Microsoft Dynamics

Integration Possibilities

Ultimately, the right CRM system should make your sales processes run like clockwork. Integration with other applications or software like your email, website, marketing, or even social media help you build an efficient platform. Make sure your future solution integrates with the systems you use so that you can improve the workflow and team performance.

  • Salesforce supports integrations with the following business systems and applications:
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk
  • Microsoft Dynamics supports integrations with the following business systems and applications:
  • QuickBooks
  • Intuit
  • Zendesk
  • Yammer
  • Xpenditure
  • Vivocha
  • Sitecore
  • Salesfusion
  • Percolate
  • Parature
  • WhosOn
  • Magnetic North
  • Paradiso LMS
  • LiveOps
  • KeyedIn Projects
  • HubSpot
  • Higher Logic
  • GreenRope
  • InGenius
  • FieldOne
  • Esker
  • SignLive
  • eTrigue
  • DiscoverOrg
  • Customer Thermometer
  • Constant Contact
  • ConnectLeader TeamDialer
  • CloudAgent
  • Cincom CPQ
  • LiveChat
  • Vocalcom Contact Center Software
  • SimplyCast
  • Capture
  • Social Campaigns
  • CloudCall Click
  • Interactive Intelligence CaaS
  • Azalead
  • AnytimeConnect
  • ConnectAndSekk
  • Ameyo
  • Astea Alliance
  • Allbound
  • Adobe Marketing Cloud
  • Act-On
  • Five9

Already made a decision about Salesforce vs Microsoft Dynamics?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance. Take all above-mentioned hacks, move your CRM records easily and take the next step to your company success.

Salesforce vs Microsoft Dynamics

Have some doubts yet?

You already get to know more about both Salesforce and Microsoft Dynamics solutions, but still have some doubts?
If so, please take a look to Salesforce alternatives as well as check out top Microsoft Dynamics competitors and
make your desirce choise.

* All data are taken directly from related web sites and marketing materials as of December, 2017. Information and features are subject to change. To report corrections, please contact us.

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