How much does Salesforce cost?

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How much does Salesforce cost?

Choosing a fitting CRM system is a pretty serious and tricky decision. With a ton of options on the market, it is necessary to evaluate each considered solution carefully before settling on any particular platform. One of the critical factors is the price of the solution, which, as it turns out, can be misleading.


Many customers discover, that in addition to the “sticker price” they are forced to pay more to fully realize the value of the chosen CRM software. 


So, is the same for the Salesforce cost calculator?


Such additional fees can include expenses on customizing the platform, integrating it with other solutions, accessing the data from a mobile device, etc. As a result, the user may end up paying almost twice as much as it was initially intended.


Therefore, we have decided to search for the hidden costs associated with one of the most popular CRM solutions - Salesforce. Here are the 5 main danger points we have discovered.



1. Data and File Storage Limits


The most important and potentially the most expensive part is data storage within the Salesforce system. Well, let's discover the features that influence Salesforce price. The platform comes with a limit of 1GB data storage and 10GB file storage per organization and an additional 20MB (for Professional and Enterprise plans) or 120MB (for Performance and Unlimited) data storage and 100MB file storage per each user.


Additional storage space can be purchased from Salesforce and is available in blocks of 50 or 500MB, with a price of $125/month for 500MB of additional data storage. File Storage can be purchased for $5/month for 1GB. Taking into account that this is not a one-time payment, data storage may actually cost more than your annual license.



2. Does Salesforce Cost Depend On Support?


As their basic support option salesforce offers something called the Standard Success Plan. It includes online case submission, 12/5 support via phone, and two-business-day response time.


A paid alternative is the Premier Success Plan that offers 24/7 support, faster responses, and expanded training course access. To use this solution you would have to pay an additional  20% of your license list price if you use Professional or Enterprise Editions. There is also the Premier Administrator service that gives you access to a pool of Salesforce Certified Administrators who can configure and maintain your platform of supplementary 10% of the license price.



3. CRM Access via Mobile Devices


Salesforce does provide a free mobile service called Mobile Lite, so it shouldn't influence Salesforce pricing. However, this solution offers limited functionality and excludes such vital features as access to custom objects, configuration customization, etc.


The full version of Salesforce Mobile is free for Unlimited Edition customers, however, for Professional and Enterprise plan clients the upgrade will cost $50 per user/month.



4. API Calls Limits


An API call limit basically determines the number of times the system can contact (send and receive information) external data sources. In the case of Salesforce, if users go over the maximum allowed number of calls, the only two options they have are either adding more user licenses or upgrading all users to the most expensive Salesforce Performance Edition.



5. Offline Access


Finally, one more thing necessary to consider is the ability to access Salesforce CRM while offline. It is important to have all key customer relationship management information even on the road, with no internet access, and Salesforce provides such a possibility. The platform offers an offline edition through a so-called briefcase, which is free for Enterprise and Unlimited plan customers. 


However, the tool still has a number of limitations such as lack of forecasts, cases, and reports. Moreover, those using Salesforce Professional have to pay an additional $25 per user/month for the Offline Edition.


All in all, Salesforce hidden fees can climb up to thousands of dollars per month, if we are looking at a company with at least 5 users. Therefore, it is important to ask deep questions regarding additional fees and decide which features are essential for you to have, before buying a yearly license. Otherwise, you risk getting stuck with a solution that is expensive and difficult to adjust to your needs.


Consider all the above-mentioned facts about Salesforce cost and keep move on.


Let’s look at other Salesforce pricing editions to be aware of how much you can pay to make your business successful.


salesforce cost

Salesforce Cost for Sales and Service


Lightning Professional – €100 per user per month. Features:


  • Order Management
  • Task & Event Tracking
  • Single Salesforce Console App
  • Mobile Access and Administration
  • Email Integration
  • Web and Email Response
  • Unlimited Apps and Tabs
  • CTI Integration


Lightning Enterprise - €175 per user per month. Features:


  • Multiple Salesforce Console Apps
  • Enterprise Territory Management
  • Advanced Forecasting
  • Team Selling
  • Workflow and Approvals Automation
  • Full profiles and page layouts
  • Salesforce Private AppExchange
  • Custom App Development
  • Multiple Sandboxes
  • Enterprise Analytics
  • Salesforce CPQ
  • Live Agent Web Chat
  • Live Video Chat



Lightning Unlimited - €325 per user per month. Features:


  • Additional Data Storage
  • Expanded Sandbox Environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited Online Training
  • Sales Data
  • Sales Cloud Engage
  • Salesforce CPQ
  • Knowledge Base
  • Customer Community
  • Live Video Chat



Salesforce Cost for Service Cloud


  • Salesforce Essentials – €25 per user per month: Out-of-the-box service system for up to five customers. Get automatic case assignment and responses along with case escalator queues and web/email case capture. Essentials Version also provides Lead-Contact account management, personalized reports and dashboards, and incentive monitoring.


  • Lightning Professional – €75 per user per month: It comes with components that make it possible to work together around the organization along with all the productivity resources in Essentials. Read-only Knowledgebase, Case Milestone tracker, CTI Integration, Orders Management, and Developer Sandbox are some of the mainstay features of Salesforce Lightning Professional for Sales Cloud.


  • Lightning Enterprise – €150 per user per month: Lightning Enterprise includes various aspects from Specialist along with Advanced Case Management, Self-Service Communities, Advanced Reporting Features, Offline Access, and Workflow, and Authorization Automation. Enterprise also provides Salesforce Identity that enables a single sign-in for all business applications.


  • Lightning Unlimited – €300 per user per month: In addition to all Business functionality, this provides a detailed 360-degree view of all the CRM operations. Additional features in Lightning Unlimited include Full Sandbox, Access to Premier Success Tools, 24/7 free toll service, Salesforce Developer support, configuration services, and access to accelerators.



Salesforce Cost for Platform


salesforce cost

  • Employee App Starter – €25 per user per month


    • Custom app development – 10 objects per user
    • App development with Lightning
    • Community for employees
    • Account and Contact Management
    • Task and Event Tracking
    • Knowledge Base
    • Salesforce Identity
    • Cloud database
    • Mobile Development Kit


  • Employee Apps Plus – €100 per user per month


    • All Employee App Starter features included
    • Custom app development – 110 objects per user
    • App development with Lightning
    • Customizable Reports and Dashboards
    • Assets and work orders
    • Employee Cases
    • Native Collaboration
    • Salesforce Identity
    • Integration via real-time APIs


  • Heroku Enterprise Starter - €4000 per user per month


    • Smart containers and elastic run time
    • Services add-on ecosystem
    • Fine-grained access controls
    • Enterprise account team
    • Salesforce Identity federation
    • Team and user administration
    • Resource utilization management
    • Trusted application operations
    • Salesforce data synchronization



  • Platinum Unlimited - available on demand



    • Lightning Platform
    • Heroku Enterprise
    • Postgres database
    • Essential add-on
    • Salesforce data synchronization
    • Salesforce Identity federation



Why Choose Trujay service?


Among a variety of ways to migrate the CRM data, you can consider an automated migration service Trujay.


First of all, mention that Trujay is a Salesforce partner with a huge migration experience that makes us able to avoid most common data migration issues like getting the API access yourself or API limits.


The solution moves the records accurately and securely with the help of the next functionality:


  • guaranteed data security and the ability to take advantage of the Trujay Non-Disclosure Agreement (NDA);
  • fields and users mapping for preserving the data structure;
  • the total uptime of the existing and future CRMs during the transition;
  • free Sample Migration to evaluate the service in action (allows you to transfer part of your data to a new platform);
  • possibility to restart migration over to ensure the whole import of data;
  • experienced 24/7 tech support.




If that`s not enough, learn more about how to calculate Salesforce cost here.


Well, now it's time to try Trujay service in action. Upload a bit of your info from CSV into Salesforce and check Salesforce Data Loader in action.


In case you already use CRM, migrate a limited amount of your business information to Salesforce by launching free and secure Sample migration, or estimate your migration price first. 



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