To fix the issue with CRM connection, you should take the following steps:
- make sure that you've indicated the correct CRM URL and access credentials in the Migration Wizard
- check up the status of your CRM platforms, they should be available at time when migration is performed
- your firewall may block the access to the server for our IP addresses. Please, add the following IPs to the white list:
These actions will enable the data exchange between your CRM platforms. After the migration, you can remove our IPs from the white list. In case you keep getting this error, please, use our Support Chat for getting the help in real-time or contact us.